Privacy Policy

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and company name when you fill out contact forms or request services
• Website Information: URLs and website details you provide when using our SEO checker tool or requesting website management services
• Communication Data: Information contained in messages you send to us through contact forms, email, or other communication channels
• Technical Data: IP address, browser type, device information, and usage data collected automatically when you visit our website

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our website management services
• Respond to your inquiries and provide customer support
• Send you service-related communications and updates
• Analyze website usage and improve user experience
• Comply with legal obligations and protect our rights
• Manage customer relationships through our CRM system (see Third-Party Services section below)

Third-Party Services

HubSpot CRM

We use HubSpot as our Customer Relationship Management (CRM) platform to manage customer interactions, store contact information, and track service requests. When you submit a contact form or interact with our services, your information may be stored in HubSpot's systems.

HubSpot is a third-party service provider that maintains its own privacy practices. You can review HubSpot's privacy policy at https://legal.hubspot.com/privacy-policy .

Other Third-Party Services

We may also use other third-party services for:

• Website hosting and infrastructure
• Analytics and performance monitoring
• Email communications
• Payment processing (when applicable)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. This helps us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and user experience
• Provide relevant content and services

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at hello@pragmaticbear.com .

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information receives adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. We do not sell personal information.

GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal information in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing includes:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary to fulfill our contractual obligations
• Legitimate Interests: When we have legitimate business interests that do not override your rights
• Legal Obligation: When required by law